At Sopreaskt™, we aim to provide a seamless shopping experience from start to finish. Our shipping policy explains how we handle, process, and ship your orders to ensure quick and safe delivery.
Our Shipping Approach
We offer products designed for modern living, blending style, functionality, and convenience. To reduce environmental impact and speed up delivery, many of our items ship directly from trusted manufacturers and regional fulfillment centers.
This approach helps us:
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Provide reliable, thoughtfully designed products
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Maintain fair pricing without retail markups
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Reduce packaging waste and support sustainable practices
Thank you for supporting our eco-conscious efforts!
1. Order Processing & Shipping Fees
Every order is processed with care:
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Processing Time: Allow 2-5 business days for review, quality checks, and packaging.
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High-Demand Periods (Holidays / Promotions): Processing may extend to 6 business days during peak times.
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Shipping Fee: A flat fee of $6.99 applies to all orders, regardless of location.
2. Estimated Delivery Time
Delivery times vary based on your location. Here are the estimated times:
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United States: 8-14 business days
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Canada / United Kingdom / Australia: 10-16 business days
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Other International Locations: 14-21 business days
Please note, high-volume seasons or customs may cause slight delays.
3. Tracking Your Order
Once your order ships, you’ll receive an email with tracking info.
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Important: Tracking updates may take 1-3 business days to show.
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A delay in tracking updates doesn’t mean your order is lost; it’s still on its way.
4. International Shipping & Customs
For international orders, shipments are sent DDU (Delivered Duty Unpaid). This means:
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Customs duties, import taxes, and additional fees are the buyer’s responsibility.
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Sopreaskt™ is not responsible for delays caused by customs.
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Fees are generally low, but vary depending on the country and product type.
5. Changes or Cancellations
We process orders quickly to ensure timely delivery. To change your shipping details or cancel an order, please contact us at:
service@nexaroq.com within 12 hours of placing the order.
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Orders already in processing cannot be modified or canceled.
6. Lost or Damaged Items
We’re here to make sure you’re satisfied:
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Damaged Items: If your order arrives damaged, please send a photo within 72 hours of delivery, and we’ll send a replacement at no extra cost.
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Lost Orders: If the carrier confirms your order is lost, we’ll send a replacement free of charge.
Thank you for choosing Sopreaskt™! We’re committed to delivering your products quickly, safely, and sustainably, so you can enjoy every moment.